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Frequently asked questions
Where do you deliver?
We have temporarily suspended our international shipping via our site because of repeated COVID-19 delays. If you would still like to place an order, email us at firstname.lastname@example.org. We will do our best to work with you!
How long does it take for my order to ship?
We try our best to get all orders out within 1-2 days of an order being placed. If you order custom logos with your notebooks, the timeline is 1-2 weeks.
What is the difference between the Trainer and the XL?
The Duktig Brand Trainer DLX is the original Duktig Brand soccer-specific planner/notebook but now waterproof.
Size: A5 (5.8 x 8.3 inches)
Exterior: Water-resistant, hardcover, faux leather, bookmark, book band, back pocket folder, pen loop
Interior: Waterproof stone paper, 6 blank calendar pages, 12 grid pages, and 70 full soccer field spreads with dot grid paper, 12 lined pages.
Our waterproof XL notebook made with stone paper internal pages and a waterproof cover. The Duktig Brand XL has more space to diagram and more space for notes. A great companion to the Trainer 2.0, the XL is perfect for when you need the space to think and experiment. Extra large space for extra large plans.
Size: 7x10 inches
Exterior: Waterproof, soft cover, black stitching, flexible binding
Interior: Waterproof stone paper, 104 pages, dot grid stone paper throughout, perforated pages in the back
Is it possible to get free samples? (We get this a lot)
Unfortunately, we are unable to give away free samples. We can work with you on a payment plan if it is needed.
What kind of partnerships do you offer?
Why has my order not arrived yet?
Please be sure to follow the tracking number that you should receive in your email once your order has been shipped. All Priority Mail packages should arrive within 1-3 days. If the shipping process has halted for any reason, please reach out to us so we can help figure out what the problem is.
Do you do player or coach sponsorships?
We do not currently offer any player or coach sponsorships.
What is the Duktig Brand FC Membership program?
Click here to learn more about our membership program.
Do you offer bulk pricing?
Yes, contact us for bulk pricing!
Are your products waterproof?
Yes! Many of our products are waterproof. Be sure to check the product description to know if the product you are ordering is waterproof.
Can we order something if it is sold out?
No. Occasionally we will open up a product for pre-order if we anticipate getting a new shipment in within 2-3 weeks. But if it says that the product is sold out on the site it means that we are not accepting orders for that product at this time. We do our best to keep you updated on when we expect sold out products to be back in stock, but you can always ask and we will give you our best estimate.
Can I pay using PayPal?
Yes, we accept Amazon Pay and Shopify Pay (in addition to traditional Credit and Debit Cards). If you need to arrange a different way to pay, contact us.
Why is my logo file not uploading? Or how much longer until my logos are done?
Our custom vinyl logos require high resolution images because they are cut into vinyl (rather than printed) and the backing is removed by hand. Any blurriness and the logo will cut jagged along the edges. If you are having trouble uploading your file, shoot us an email.
Logos generally take 1-2 weeks to format and cut depending on volume.
Any questions on logos should be directed to email@example.com
What is the best way to apply my custom vinyl logo?
The custom vinyl logos are applied much like a sticker. For complicated logos with smaller pieces, we recommend that you follow the process in this video to ensure proper application.