We are located in the US, but will generally ship anywhere in the world. Because of COVID-19 we have seen delays on packages mailed using USPS First Class International Shipping. If you order using USPS First Class International Shipping, please be aware that there may be significant carrier delays on your package.
FREQUENTLY ASKED QUESTIONS
Where do you ship to?
How long does it take for my order to ship?
We try our best to ship all orders (except custom logos) within 1-2 days. Logos can take 1-2 weeks. If you have a deadline that you are trying to make, send us an email and we will do our best to get your items to you in time.
Once your package has shipped, Priority Shipping within the US usually takes 1-3 days. Shipping outside of the US usually takes 1-2 weeks. There may be delays to this timetable due to COVID-19.
Is it possible to get free samples?
Unfortunately, we are unable to give away free samples. We will sometimes do contests and giveaways when we can, so be on the lookout for those. And be sure to follow us on social media and subscribe to our newsletter if you are looking for a deal.
Why has my order not arrived yet?
Please be sure to follow the tracking number that you should receive in your email once your order has been shipped. All Priority Mail packages should arrive within 1-3 days. If the shipping process has halted for any reason, please reach out to us so we can help figure out what the problem is.
Do you offer Bulk Order Pricing?
Why is my logo file not uploading? Or how much longer until my logos are done?
We have strict file quality requirements on our site to ensure that we are able to format and cut any orders that are placed. If the logo file you have is not uploading, you can email us and attach the file and we will let you know if it is useable.
Logos generally take about 1-2 weeks to format and cut depending on quantity and time of year. If you have a deadline that you are trying to meet, please let us know when you order so that we can try to accommodate it.
All questions about logos can be directed to firstname.lastname@example.org.
Can you customize the internal pages of the notebooks?
Are all of your products waterproof?
All of our notebooks are now made with our waterproof stone paper. Our only non-waterproof products are our Session Cards and Evaluation Cards.
Do I need to use a specific type of pen on your waterproof products?
All writing implements with work on our waterproof stone paper. However, if you would like to keep your notes safe (and waterproof), you need to use a pen with oil-based ink or a pencil. Ink that is water-based will run when it comes in contact with water. Most ballpoint pens use oil-based ink. Most gel or fountain pens use water-based ink. Both our Click Pen and our 4-Color pen use oil-based ink and are safe to use.
What is Duktig Brand FC?