FREQUENTLY ASKED QUESTIONS
SHIPPING & ORDERS
Where do you ship?
We ship internationally directly from our site. Shop in your local currency — taxes and duties are calculated at checkout so your package arrives duty-paid.
All packages ship from the United States.
How long until my order ships?
Orders without customization usually ship within 1–2 days.
Team / customized orders typically take 5–7 days to ship (logos can take up to 1–2 weeks in peak season depending on quantity).
Working against a deadline? Email contact@duktigbrand.com and we’ll do our best.
Why hasn’t my order arrived yet?
You should get an order confirmation, then a second email with tracking when it ships. Check spam/junk first, then email us if nothing shows up.
Follow the tracking on your order. US Priority Mail is usually 1–3 days; UPS and First Class can take up to 5 business days. If tracking stalls, email contact@duktigbrand.com and we’ll dig in.
What if I entered the wrong shipping address?
Email us right away with the correct address. If it hasn’t shipped, we’ll update it. If it already shipped, we can reship for an additional shipping fee.
PRODUCTS & WATERPROOF PAPER
Are all of your notebooks waterproof?
All of our notebooks are made with waterproof stone paper. Many notepads and notecards are not — check the product specs, or ask us if you’re unsure.
Do I need a special pen?
Stone paper has no coating, so any pen or pencil will write. To keep notes from smearing in wet conditions, use an oil-based pen or a pencil. Water-based ink (most gels and fountain pens) can run when it gets wet.
Most ballpoints are oil-based. Our Click Pen and 4-Color Pen use oil-based ink and are safe on stone paper.
Can I get free samples?
We can’t give away free samples, but we run contests and giveaways when we can. Follow us on social and subscribe for deals (including first-order offers).
CUSTOMIZATION & LOGOS
How long do customized orders take?
Logos generally take about 1–2 weeks to format and cut, depending on quantity and time of year. Tell us your deadline when you order so we can try to accommodate it.
Logo questions: contact@duktigbrand.com.
Why won’t my logo file upload?
We keep strict file requirements so we can format and cut cleanly. If upload fails, email the file to bobby@duktigbrand.com and we’ll confirm whether it’s usable.
Can I customize the internal pages of a notebook?
Internal-page customization is available on orders of 500+. Email contact@duktigbrand.com for custom printing details.
BULK & TEAMS
Do you offer bulk pricing?
Yes. Start on our Bulk Orders page, or email contact@duktigbrand.com with quantity and timeline.
DUKTIG BRAND FC
What is Duktig Brand FC?
Duktig Brand FC is our membership community for coaches and players — a step toward improving lifestyles around the game. Members get perks, discounts, and gifts throughout the year.
How do I join?
We accept new members in February each year. Join the mailing list and follow us on social to hear when applications open. We keep the window once a year so the community stays strong.
The application asks for basic info plus one deeper question so we can get to know you.
How much does membership cost?
$50 the first year, then $40 per renewal year.
Scholarships and payment plans are available based on need, often supported by current members.
What’s included?
The exact mix shifts with member feedback. You can usually expect:
- Welcome gift (+ 2 other packages through the year)
- 20% off all orders
- Member event(s) — often at the United Soccer Coaches Convention
- Slack group
- Input on company and products
- Exclusive educational series
- Ambassador code
- Birthday gift
- Member bulk pricing sheet
- Trial new products early
- Scholarship opportunities